How to file a travel insurance claim?

  1. COMPULSORY DOCUMENTS FOR ALL CLAIMS
  1. Completed Claims Form
  2. Incident Report / Affidavit of Loss
  3. Original Official Receipt of all payments made
  4. Copy Of Flight Itinerary & Boarding Passes
  5. Copy Of Passport ( pages with details and dates stamped for entries and departures )
  6. Birth Certificate ( if claimant is a minor )
  1. OTHER SUPPORTING DOCUMENTS FOR EACH BENEFITS
EMERGENCY MEDICAL ASSISTANCE
  1. MEDICAL TREATMENT
  2. FIRST MEDICAL ASSISTANCE ( in case of pre – existing illness )
    1. Original Medical Report / Abstract with Medical History of present illness
    2. Clinical Test / Laboratory Results
    3. Detailed Original Hospital Statement of Account
    4. Copy of Cooperative and/or Histopathology Reports ( if applicable )
  3. HOSPITAL CONFINEMENT
    1. Original Medical Report/Abstract with Medical Report ( if applicable )
    2. Medical Certificate from Physician or Hospital Clinical Test/Laboratory Results
    3. Copy Of Operative and/or Histopathology Reports ( if applicable )
    4. Police Report ( if applicable )
  4. EMERGENCY DENTAL CARE
    1. Original Medical Report/Abstract with Medical Reports ( if applicable )
    2. Medical Certificate from Physician or Hospital, Clinical Test/Laboratory Results
    3. Copy Of Operative and/or Histopathology Reports ( if applicable )
    4. Police Report ( if applicable example accidents )
EMERGENCY TRAVEL ASSISTANCE
  1. EMERGENCY MEDICAL EVACUATION/REPATRIATION
    ( Transport or Repatriation in the event of covered illness/accident ) Arranged by Emergency Assistance Provider.
  2. REPATRIATION OF MORTAL REMAINS
    Arranged by Emergency Assistance Provider.
  3. CARE OF MINOR CHILDREN
    1. Original Medical Report/Abstract with Medical Report ( if applicable )
    2. Medical Certificate from Physician or Hospital
    3. Clinical Test / Laboratory Results
    4. Copy Of Operative and/or Histopathology Reports
    5. Police Report ( if applicable example accident )
    6. Original Invoice & Official Receipt of the Transportation and Hotel Expense of Family member who took care of Insured Person
    7. Copy of Flight Itinerary and Official Receipt of Airline
  4. COMPASSIONATE VISIT
    1. Original Medical Report/Abstract with Medical Report ( if applicable )
    2. Medical Certificate from Physician or Hospital
    3. Clinical Test / Laboratory Results
    4. Copy Of Operative and/or Histopathology Reports
    5. Police Report ( if applicable example accident )
    6. Original Invoice & Official Receipt of the Transportation and Hotel Expense of Family member who took care of Insured Person
    7. Copy of Flight Itinerary and Official Receipt of Airline
  5. DELIVERY OF MEDICINES
    Arranged by Emergency Assistance Provider.
  6. RELAY OF URGENT MESSAGES
    Arranged by Emergency Assistance Provider.
TRAVEL INCONVENIENCE BENEFITS
  1. LOSS OF TRAVEL DOCUMENTS
    1. Original Police Report from the place where incident occurred.
    2. Original Receipts of expenses for transportation and/or accommodation to go to the place where documents will be issued.
    3. Original Receipts for costs or fees to obtain new travel document.
  2. LOCATION AND FORWARDING OF LOST OR STOLLEN LUGGAGE
    1. Original formal complaint before the police at the place where then incident occurred duty listing the contents of the luggage and their economic value.
    2. Written complaint before the airline company, within the time limits established.
    3. Certificate of the said complaint Property irregularity Report ( PIR ) from airline.
    4. List of contents of the luggage with estimated price and date of purchase of each item.
    5. Photograph of the damaged item and the original receipt and/or quotation for the repair.
    6. Original Certificate of settlement of the compensation payment by the airline company.
  3. LOSS OF PERSONAL MONEY
  4. ADVANCE OF MONEY
    Police Report & any documents that will show proof of the possessions such as bank/withdrawal and ATM receipt, etc.
  5. CAR RENTAL EXCESS PROTECTION
    1. Receipt of car rental
    2. Police Report
    3. Insurance documents from the third party starting the amount of documents that has to come by our insured.
  6. TRIP CANCELATION
  7. TRIP TERMINATION
    1. Original medical report and/or Death Certificate of the insured person or the immediate family member ( Documents must reflect the date of occurrence admission to hospital, death, accident, the diagnosis, the clinical background and treatment prescribed )
    2. Proof of occurrence of covered incident such as police report, free fighter’s report. Investigation/verification report, etc. ( Documents must include date of accident, type of damage in case of fire lost )
    3. Proof of relationship between insured person and the immediate family member.
    4. Certificate/Affidavit starting the reason for the trip cancellation – same as incident report.
    5. Original copy of invoice and receipts for proof of advance payment made for transportation and accommodation expenses issued by the agency or directly by the wholesaler ( Airline & Hotel ) and a copy of the travel voucher issued by the agency.
    6. Any satisfactory legal document providing trip cancellation termination with the non-refundable portion specified ( e.g. travel agency’s certification, letter from the airline to the travel agency or client starting that the carrier can’t refund the airfare statement from the hotel or documentation regarding non-refundable policies when reservation was made and paid )

    The guarantee will only be valid if the travel insurance was bought at the time of booking of the trip or at least ( 3 ) day prior to insured’s departure date provided that insured has no knowledge of any unforeseeable circumstances that will possibly lead to cancellation of trip.
  8. DELAYED DEPARTURE
  9. MISSED CONNECTION
  10. DIVERSION OF TRIP
    1. Original Certification from airline starting the reasons for the delay in the flight.
    2. Original Official receipts of expenses incurred due to incident.
    3. Copy of the flights itinerary of the actual time and date of departure.
  11. BAGGAGE DELAY
    1. Original Property irregularity report ( PIR ) from airline.
    2. Original receipts of articles of basic necessity purchased due to delay of luggage.
    3. Original acknowledgement receipt from starting the exact date and the when the baggage was received by the assured.
INCONVENIENCE CASH ASSISTANCE FOR 18, 19, 20, & 21, ( NOT RECEITED )
  • Original Property Irregularity Report ( PIR ) From Airline.
    1. LOSS OR DAMAGE OF BAGGAGE
      1. Original Formal Complaint before the police at the place where them incident occurred duly listing the contents of the luggage and their economic value.
      2. Written complaint before the airline company, within the time limits established.
      3. Certificate of the said complaint property irregularity report ( PIR ) from airline.
      4. List of contents of the luggage with estimated price and date of purchase of each item.
      5. Photograph of the damaged item and the original receipt and/or quotation for the repair.
      6. Original Certification of settlement of the compensation payment by the airline company.
    2. HIJACK
      Certification from the airline regarding the incident.
    PERSONAL LIABILITY BENEFIT
    1. PERSONAL LIABILITY
      1. Original Police Report
      2. Should be reported to the Emergency Assistance Provider
    PERSONAL ACCIDENT BENEFITS
    1. PERSONAL ACCIDENT
      1. Original of Death Certificate
      2. Original Police Report
      3. Copy of Medical Report or Medical Certificate
      4. Relevant legal documents of the beneficiaries establishing the relationship to the insured Cardholder.

IMPORTANCE NOTICE